Kresge Mailroom FAQS

Kresge mailroom location: Next to the Kresge college office in the Kresge piazzetta.

Hours: These vary from quarter to quarter. See our Google calendar below.
*Please note that our hours are subject to change due to availability, campus closures, and/or illness:

Be sure to check this Google calendar for Kresge College's mailroom hours. Also be sure to read the signs that are posted in the mail room to stay informed. There will be occasional, unscheduled closures due to illness, unforeseen circumstances, and/ or mailroom-related errands. 

Contact Information: For additional mailroom questions, please email Lale Yasemin Kaya, the Kresge college assistant at kresgema@ucsc.edu

The Kresge mail room is closed during Summer and we do not hold any mail during Summer.

If you need to close your Kresge mail box, please email kresgema@ucsc.edu 

If you need to forward your mail to a different mailing address, please submit a forwarding request. If you do not submit your forwarding request, your mail will be returned to sender.  Please note that only USPS first class mail can be forwarded. Magazines and standard postage mail are second class mail and will be recyled.

 
How are mailboxes assigned and where do I get my mailbox information?
All Kresge college students who are living on campus are assigned a mailbox. In addition, all Redwood Grove Apartment students are assigned a Kresge college mailbox. Kresge affiliates living at The Village also have a Kresge mailbox. Mailboxes are reassigned at the beginning of every academic year. (In additional words, your mailbox number changes every academic year.)
Both new and continuing students will be sent an email with their mailbox information to their UCSC email account during the Fall quarter move-in period. 
 
Can I get a mailbox If I live off campus?
Yes! If you are living off campus and would like to request a mailbox, please email Lale Yasemin Kaya, Kresge college assistant at kresgema@ucsc.edu
 
Where do I pick up my packages?
If you receive a package, we will send an automated email to your UCSC email address. To retrieve your package, you must bring a valid photo ID to the mailroom during open hours and a friendly staff member will help you.
Packages are not kept indefinitely. Packages that are not picked up in a timely manner are marked as unclaimed and are consequently returned to sender.
 
I lost my mailbox combination, what do I do?
It is your responsibility to keep track of your mailbox information. If you lose your mailbox combination, you can email kresgema@ucsc.edu with a request for this information.
 
What do I do if my mailbox is broken?
Report the problem right away to the mailroom clerk. Please also submit a FixIt ticket request via https://fixit.ucsc.edu
Our community relies on you to report your broken mailbox.  
 
How should my mail be addressed?

Do not use nicknames or pen names. Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.

Your full name
UC Santa Cruz, Kresge college
510 Porter-Kresge Road
Box number #
Santa Cruz, CA 95064-1103
 
My carrier's online tracking system reads that my package has arrived, but I do not have an email from the Kresge mailroom confirming that my package is available to be picked up. Where is my package?
The online tracking email that some carriers send to you that claim that your package has been delivered only means that your package has arrived in Santa Cruz, California. This does NOT mean that your package is in the Kresge mailroom. If you see from your carrier that your package has been delivered, you must be patient, as it can take an additional 1 - 3 days for it to be delivered to the Kresge mailroom. **PLEASE PICK UP YOUR PACKAGE ONCE YOU HAVE RECEIVED AN EMAIL NOTIFICATION FROM THE KRESGE MAILROOM. DO NOT COME TO THE MAIL ROOM TO RETRIEVE YOUR PACKAGE IF YOU HAVE NOT RECEIVED AN EMAIL FROM THE KRESGE MAILROOM**
 
How do I forward mail sent to UCSC to my current address?
Forwarding services are provided for a maximum of 90 days to students who have had a college mailbox and are moving off campus, who are studying abroad, graduating, leaving for Summer, transferring, withdrawing, or taking a leave of absence. To activate your forwarding service, complete this electronic form. Please note, forwarding services may take up to 4 weeks for delivery.
NOTE: Only USPS first class mail is forwarded. This does not include magazines, junk mail or packages from FEDEX, UPS, etc. IF YOU DO NOT SUBMIT A FORWARDING REQUEST, YOUR MAIL WILL NOT BE FORWARDED AND RETURNED TO SENDER.
 
Where can I mail a letter?
Our Kresge mailroom is not a full service post office, a UPS, or FedEx pick-up spot. The closest U.S. mailbox for outgoing mail is located next to the VETS office in the Kresge piazzetta. Be sure to put your mail in the blue USPS box. 
 
Where can I mail a package?
Our Kresge mailroom is not a full service post office, a UPS or FedEx pick-up spot. 

You can go to the postal kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage and/or send USPS packages.

The nearest UPS location is off of Mission St, in Santa Cruz, CA:
849 ALMAR AVE, STE C
SANTA CRUZ, CA 95060-5848
Web: http://www.theupsstorelocal.com/1128/
Telephone: (831) 426-5762

 
Where can I purchase stamps?
Our Kresge mail room is not a full service post office, a UPS, or FedEx pick-up spot. You can go to the postal kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage.
 
What do I do if there is a letter in my mailbox that is not for me?
If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, please return it immediately to the mailroom staff. If there are no mailroom staff present, please email kresgema@ucsc.edu informing us. 
 
When do I start or stop receiving mail at this address?
Our mailroom is not open during Summer. Mail delivered in Summer will either be returned or forwarded. The Summer period includes any mail that arrives before Fall quarter's move-in week. Packages will be returned to sender. We accept mail and packages throughout the academic year, including Winter and Spring breaks. All student mailboxes close at the end of Spring quarter. All first-class mail and packages remaining in the Kresge mailroom once Spring quarter ends will be either forwarded or returned to sender.