Kresge Mailroom FAQS

ATTENTION: The Kresge Mailroom will be open today, May 1st, 2017 from 12noon to 4pm due to strike.

Location: Next to Kresge College Office on the Piazzetta.

*** Hours are subject to change due to availability, campus closure and illness.

Hours: These vary from quarter to quarter. The mailroom is closed for the summer and will reopen in the fall.

Be sure to check the Kresge College mailroom doors and website for the most updated hours. There will be occasional, unscheduled closures due to illness, unforeseen circumstances or mailroom-related errands. 

Contact Information: For additional mailroom questions, please call 831-459-2071 to speak with DeShonne Keller, Mailroom Manager or email dkeller1@ucsc.edu.

We cannot hold mail at Kresge over the summer; if you do not submit a mail forwarding request, your mail will be returned to sender.  Please submit by June 11th, 2016. Please note that only first class mail can be forwarded. Magazines are second class mail and will be discarded; contact them directly to have your address changed.

 
How are mailboxes assigned and where do I get my mailbox information?
All Kresge College students who are living on campus are assigned a mailbox. In addition, all Redwood Grove Apartment students are assigned a Kresge College mailbox. Mailboxes are reassigned every year. Both new and continuing students will be sent an email with their mailbox information to their UCSC email account prior to move-in.
 
Can I get a mailbox If I live off campus?
Yes! If you are living off campus and would like to request a mailbox, please contact the mailroom supervisor.
 
Where do I pick up my packages?

If you receive a package, we will send a email to your UCSC email address. To retrieve your package, bring a photo ID to the mailroom during open hours and a staff member will help you.

Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then returned to sender.
 
I lost my mailbox combination, what do I do?
It is the students' responsibility to keep track of their mailbox information. If this information has been lost, an email must be sent to the mailroom supervisor with a request for this information.
 
What do I do if my mailbox is broken?
Report the problem right away to the mailroom clerk. If your mailbox is broken, submit a ticket request https://fixit.ucsc.edu
 
How should my mail be addressed?

Do not use nicknames or pen names. Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.

First and Last Name
510 Porter-Kresge Road
Box Number #
Santa Cruz, CA 95064-1103
 
My online tracking says my package has arrived, but I don't have an email from the mailroom yet. Where is it?
The online tracking email that some mail/package carriers send out to notify you that your package has been delivered only indicates that your package has arrived in the city of Santa Cruz. It can take an additional 1- 3 days to be delivered to the Kresge College Mailroom. 
 
How do I get my mail forwarded if I am going to be away from UCSC?
Forwarding services are provided for a maximum of 90 days to students who have had a college mailbox and are moving off campus, who are going on EAP, graduating, leaving for the summer, transferring, withdrawing or taking a leave of absence. To activate the forwarding service, complete this electronic form.
NOTE: Only USPS First Class Mail is forwarded. This does not include magazines, junk mail or packages from FEDEX, UPS, etc.
 
Where can I mail a letter?
Your Kresge College mailroom is not a full service post office, a UPS or FedEx pick-up spot. The closest U.S. mailbox for outgoing mail is located next to the VETS office on the Kresge Piazzetta. Be sure to put your mail in the blue USPS box. 
 
Where can I mail a package?
Your Kresge College mailroom is not a full service post office, a UPS or FedEx pick-up spot. 

You can go to the Postal Kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage or send USPS packages

The nearest UPS location is next to the Safeway on Mission St. at :
849 ALMAR AVE, STE C
SANTA CRUZ, CA 95060-5848
Web: http://www.theupsstorelocal.com/1128/
Telephone: (831) 426-5762

 
Where can I purchase stamps?
Your Kresge College mailroom is not a full service post office, a UPS or FedEx pick-up spot. You can go to the Postal Kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage.
 
What do I do if there is a letter in my mailbox that is not for me?
If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, please return it immediately to the mailroom staff. 
 
When do I start or stop receiving mail at this address?
We do not accept mail during the Summer Quarter and will either return or forward any first-class mail or packages that arrive before Move-In Day. We accept mail and packages through the school year, including Winter and Spring Breaks. All student mailboxes close at the end of Spring Quarter. Any first-class mail or packages remaining in a mailbox/mailroom will be either forwarded or returned the following week.